1. Provide the cheapest fare available
We provide the fare that is lowest open to you for the date, journey, and course of solution you request through our web site (koreanair Open in brand new screen ), on our phone booking system, at airport admission counters, as well as solution workplaces into the town. Upon demand, our representatives will identify itineraries that are alternative your travel routine is flexible.
2. Alert customers of delays, cancellations, and diversions as needed by 14 CFR Code of federal laws В§ 259.8
Whenever a modification of the status of the trip does occur (i.e., a wait of half an hour or higher when you look at the operation that is planned of trip, a termination of the journey, or even a diversion), we’re going to quickly offer information regarding the alteration within thirty minutes directly after we become conscious of such an alteration, as needed under 14 CFR Code of federal Regulations 259.8(a). We are going to make information about such modifications available via our toll-free phone number (1-800-438-5000), via our U.S. site, koreanair Open in new screen (within the Flight Status Menu), during the gate area ( for a journey at a U.S. airport), and via any journey status membership solution we offer that delivers notification to passengers (to your level we offer such solution). We offer, through our gate agents and trip teams, prompt updates in the status and results in of delayed, terminated, or diverted routes. We now have set up flight monitoring technology which will enhance our power to track delays and diversions; moreover it may help us relay information more totally. We shall contact you about cancellations if the occasion is created recognized to us utilizing the contact information in your booking.
3. Deliver luggage on time
It really is our intention to supply your luggage on time. But, in case this doesn’t take place, we shall attempt to get back your misplaced baggage in 24 hours or less. Inform a Korean Air worker in the airport if you fail to find your luggage. To check on the progress of the case search, phone the office that is regional you made your report or head to during the airport menu on our internet site. We are going to make an effort to contact owners of unclaimed luggage whenever a true title and target or perhaps a phone number is present. We utilize scanning technology to determine the place of all of the unclaimed luggage which assists us to quickly reunite you together with your home. Bags being unclaimed after seven days are provided for our head office in Incheon, where continued efforts are meant to find bag owners.
4. Penalty won’t be applied if you cancel booking and demand reimbursement within a period that is certain purchase.
For the booking this is certainly scheduled and ticketed through Korean Air ticketing office, Korean Air Service center (800-438-5000), or Korean Air website (koreanair Open in new screen ) 1 week or maybe more before the first departure date of the schedule, you may get a reimbursement for the admission without penalty if you cancel the booking and ask for the reimbursement in 24 hours or less of purchase.
5. Offer ticket that is prompt
We are going to issue refunds for qualified domestic and worldwide seats within seven company times for charge card purchase, and twenty company times for acquisitions produced by money or check. Demands for refunds can be submitted to Korean Air ticketing office, Korean Air provider center (800-438-5000) or your travel representative. All about this solution can be obtained on our webpage within the customer care menu.
6. Correctly take care of people with disabilities as well as other unique requirements, including tarmac delays
- Passengers with Disabilities and Other Unique Requirements
Accommodating the unique requirements of people with disabilities is a priority for Korean Air. Upon demand, we provide such people a number of special solutions:
- Transportation to, from, and between gates, either by wheelchair or, in a number of places, electric cart.
- Boarding help.
- Whilst in the airport as well as on the air plane, assist with people with artistic, auditory, intellectual, or flexibility impairments.
So that the quality that is high of solutions and security of consumer legal rights, we designate Complaint Resolution Officials (CROs) in most airports who will be accountable for ensuring solutions supplied to the clients with disabilities are precisely implemented.
We offer unaccompanied passenger solution for the kids many years 5 through 11 that will be traveling alone. The service that is same be provided to young ones many years 12 through 16 that will be traveling alone. (Fees submit an application for unaccompanied small solution.) Informative data on this ongoing solution can be obtained on our internet site when you look at the Travel Service menu.
7. Meet clients’ important requirements during long tarmac delays
We’re going to offer information about the status of the trip when there is a delay that is extreme you have got boarded or following the air air air plane has landed. If security and safety conditions enable, we will also allow for your important requirements such as for example meals, portable water, operable lavatory facilities, and usage of treatment. To get more information, see Korean Air’s Contingency Plans for Tarmac Delays.
8. Treat people fairly and regularly into the situation of oversales
Sometimes, we possibly may never be in a position to give you a seat for a flight that is specific if you own a ticket and look in on time. It is called an oversale, also it happens in the event that quantity of customers whom sign in (willing to board) surpasses the sheer number of available seats.
If you voluntarily provide your seat up, we offer settlement and transport on an alternative journey. A notice which describes the responsibilities while the settlement in a quantity based on Korean Air is going to be fond of you. If you’re involuntarily rejected boarding, we provide payment and transport on an alternative journey. A notice which describes the responsibilities together with settlement in a sum based on Korean Air is likely to be provided to you.
The policies and procedures that individuals follow ensure you get reasonable and treatment that is consistent such oversales occur.
9. Disclose travel itinerary as well as other policies that affect your travel
We are going to offer you your travel itinerary and information that is complete policies and procedures that affect your travel:
Offer regular flyer details
Essential guidelines, limitations, and redemption information can be obtained on our web site in Skypass menu. In addition, they have been supplied upon enrollment and offered in change notices directed at Skypass people.
Offer aircraft setup
Aircraft setup, chair width, and pitch ranges can be found on our site in About Us menu. In addition, you are able to search for the given information through our booking and airport agents.
Offer essential terms including termination policies
Information terms that are concerning conditions is found on our web site when it comes to utilize and General conditions of carriage menus.
10. Alert customers in a manner that is timely of in itineraries
We are going to inform in a manner that is timely of in your journey if you have a big change in order not to ever impact your itineraries. We will contact you concerning the aircraft or the schedule modifications whenever occasion is famous, utilising the contact information you provide us in your booking
11. Ensure responsiveness to consumer complaints
We are going to acknowledge receipt of written client complaints within thirty days of receipt and certainly will deliver a response that is substantive 60 times of getting the issue. Please deliver us your comment or grievance to your after address.
- Mail : 260, Haneul-gil, Gangseo-gu, Seoul, Southern Korea Korean Air Customer, 07505
- Call us start in new screen on our internet site
12. Offer services to mitigate passenger inconveniences caused by cancellations and misconnections
In case a termination happens, we shall try to contact you with all the contact information you offer in your booking so that you can alleviate any inconvenience you could experience. In addition, we strive to verify you from the next trip we run that includes seats for sale in exactly the same course of service whenever rebooking is essential. We offer resort rooms at Korean Air contracted facilities, centered on accessibility, if you should be needed to stay instantly while from your home or location because of a wait, misconnection, or termination within Korean Air’s control.